30-day returns
You can return most unused items in their original packaging within 30 days of delivery. Start a return by emailing us with your order reference (it starts with SMC-) and we will reply within one business day with instructions.
Final-sale items
- Frozen and perishable food.
- Opened personal care, oral care and supplement products, for hygiene reasons.
- eGift cards, activation codes and software once delivered.
If a final-sale item arrives damaged, thawed or wrong, tell us within 48 hours and we will refund or replace it.
Large and freight items
Furniture, mattresses, bathtubs, appliances and other freight items can be returned within 30 days in original packaging. Please contact us first so we can book a pickup. A return freight fee may be deducted unless the item arrived damaged or was not what you ordered.
Damaged or wrong items
If something arrives damaged, defective or isn't what you ordered, send us a photo within 7 days of delivery (48 hours for food). We cover return shipping and send a replacement or a full refund, whichever you prefer.
Refunds
Once we receive and check a return, we refund the original payment method within 5 business days. Your bank may take a few more days to post it. Original shipping charges are refundable only when the return is due to our error.
Exchanges
The quickest way to exchange is to return the item for a refund and place a new order. If you prefer, we can hold a replacement for you while the return is on its way.
Contact
Email support@shopmarketchoice.com or call +1 336-369-1075, Monday to Friday 9-6 and Saturday 10-4 Eastern. Return address details are sent with your return instructions.